Today E-commerce last mile delivery is chaotic, frustrating and inefficient for merchants, carriers and consumers. Merchants customer service are busy answering WISMO* requests and miss out on meaningful touch points post checkout. Consumers are overwhelmed with a plethora of emails and tracking links losing track of their oders, let alone manage them.
E-commerce is set to double deliveries by 2026 and carriers are already overwhelmed today with capacity redundancy, consumer frustration and inefficiencies all around (e.g. CO2 emissions, jammed streets, low vehicle utilization)
The world deserves better.
| 🤷🏾♀️ What consumers say... | 🛍 What merchants cope with... |
|---|---|
| "Often I need to find my parcels without knowing which neighbor has it" |
"I don’t want to deal with the hassle of organizing multiple deliveries. I just let it happen and re-order."
"I am sick of receiving parcels at times I am not at home"
"I receive so many delivery and marketing mails, I'm not able to filter for relevant information"
"I want to pick up, drop off, and return my parcels easily in synch with the flow of my life"
"It's unbelievable how bad the carrier experiences are" | *"Where is my order (WISMO) requests amounting for 50% to 80% of our customer support tickets" - Emma - the sleep company, Head of global Logistics
"We are leaving untapped opportunities on the table as we lose control over the post check out experience to carriers" - Montblanc, Head of CX
"We currently have little or no means to create meaningful touchpoints throughout the delivery process." - Swarovski, Head of Strategy
"We tested a variety of tracking & post check-out customer engagement solutions, none met our requirements" - Carl Friedrik, Co-Founder
"Our customers are swamping us with where is my order requests and it's very costly to attend to those." - Get Voila, Co-Founder* |