<aside> 📌 Karla (gokarla.io) empowers online retailers to deliver an exceptional post-purchase experience for their customers. Among its product offerings, Karla includes shipment triggers that integrate seamlessly with Klaviyo, enabling merchants to keep customers informed about the status of their shipments (in transit, out for delivery, delayed, delivered, neighbour, parcelshop, delivery failed etc.). These triggers can be used through Chatarmin, allowing merchants to send timely WhatsApp updates to their customers about their parcels.

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<aside> 🔗 Here’s a glossary of all currently available triggers & variables provided from Karla to Klaviyo & Chatarmin:

Shipment Triggers & Explanation

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🚀 What’s needed to get startet

In order to make these shipment updates available in Chatarmin, you need to

1. Use Karla’s ‘Notify’ Package, which includes providing shipment triggers to Klaviyo / Chatarmin
2. Integrate your Chatarmin account with you Klaviyo account

🛠️ Guide: How to use Karla’s shipment triggers for WhatsApp

https://www.loom.com/share/4130c539ef1244f4a619d34c5e726f92?sid=8298c914-c38e-44c2-a6c9-6fd9c4ee5ccd

• 1. WhatsApp Template: Set up your WhatsApp template for the post-purchase campaign you want to send out (e.g. ‘delivered_to_parcelshop’
• 2. Chatarmin Flow: a. Go to flows, click on ‘Create new flow’ and ‘Create from scratch’. Give it a name, description (optional) and continue. Select ‘Klaviyo Webhooks’ as a trigger and open the corresponding flow in Klaviyo
• 4. Webhook Configuration in Chatarmin & Klaviyo: a. In the Klaviyo flow, add “webhook” as action following the respective shipment trigger and enter the Chatarmin webhook information
• b. Adjust the ‘Payload’ in both Klaviyo’s ‘JSON payload field’ and Chatarmin’s webhook ‘Payload body’. They have to be identical, including the following variables:
• c. Save the flow and select ‘Send campaign’ as intended action. Select your campaign template in the drop-down and replace the button URL with the karla_trackpage_url
• 5. Use the touchpoint to generate a double opt-in by extending your flow with a consent message. Video [here].
• 6. Publish the flow and make sure to set both active: The webhook in Klaviyo and your flow in Chatarmin. Well done! 🤩